We proudly ship to customers worldwide.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed.

Orders placed on Friday, Saturday, Sunday, or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking link.

Shipping Times

We work with a network of trusted fulfilment partners and ship orders from the warehouse best suited to your location and product availability.

Estimated delivery times are:

• United Kingdom & Ireland: 7–10 business days
• United States & Canada: 7–10 business days
• Australia & New Zealand: 7–10 business days

Please note that these delivery times are estimates only and are not guaranteed. Delivery may occasionally take longer due to customs clearance, weather conditions, carrier delays, peak seasons, or other circumstances beyond our control.

Tracking Your Order

All orders are shipped with fully tracked shipping.

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow up to 48 hours for tracking updates to appear after your order has been shipped.

Shipping Partners

Depending on your destination, your order may be delivered by trusted postal and courier services, including but not limited to:

• Royal Mail
• USPS
• Australia Post
• Canada Post
• Other local delivery partners
  

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Refused or Undeliverable Shipments

Orders that are refused by the recipient or returned due to an incorrect address, failure to collect the parcel, or any other reason not caused by our error are not eligible for free reshipment or automatic refunds.

If a parcel is returned to us, additional shipping charges may apply before it can be resent. Please contact our customer support team for assistance.

Questions

If you have any questions regarding your order or shipment, please contact us at contact@glacierglow.store and our customer support team will be happy to assist you.